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Full details   Diagnostic checklist  

Cisco Modem Diagnostic Checklist

To help us understand what services you will need, please provide us with the following information. After submitting this page, we will contact you to arrange a suitable service appointment.

  1. Modem Model
    Cisco 675
    Cisco 678

  2. When did you first notice a problem?



  3. Your computer's operating system:
    Windows 95 & 98
    Windows Millennium Edition
    Windows NT & 2000
    Mac OS

  4. How does your computer connect to your modem?
    Directly to the modem
    To a LAN hub, which connects to the modem

  5. Does your modem restore its connection when you unplug and replug the power?
    Yes
    No

  6. Do your modem's indicator lights appear to operate normally (two constant green lights and two flashing amber lights) but you can't connect to the Internet?
    Yes
    No

  7. Are you running a Microsoft IIS web server on any computer connected to your modem?
    Yes
    No

  8. Are you running any IP traffic monitoring software in connection with a web server on a computer connected to your modem?
    Yes
    No

  9. Who is your Internet Service Provider (ISP)?



  10. What is the best day and time (between 9 a.m. and 5 p.m.) for a service call.



  11. Contact information:
    Name:
    Organization:
    Address:
    Suite or Office:
    City:
    Zip Code:

    Day phone:
    Evening phone:
    e-mail:



    Alternatively, you may print this page and fax this form to us at the fax number listed below.

Contact SavvyNet to reserve your service visit now!

Phone: 763-788-0011
Fax: 763-788-0005
Email: info@savvynet.com

Cisco Systems and Qwest Communications are registered trademarks of their respective companies.
SavvyNet Inc 3989 Central Ave NE, Minneapolis MN 55421 Phone: 763.788.0011 Fax: 763.788.0005
Copyright 2000 SavvyNet Inc, All rights reserved.